NEED HELP?
FREQUENTLY ASKED QUESTIONS
Have questions? We've answered the most common ones below to help you get started. Need more info? Just reach out!
GETTING STARTED
Interpretation is spoken, translation is written. Interpreters help people communicate verbally in real time, while translators work with documents.
We offer over 70 languages and dialects to work with,
Yes. I work with professionals who are certified or trained in their field, especially for legal, medical, and community settings. Credentials vary by province and setting.
Yes, I provide interpretation and translation services in all provinces and territories, on-site and remotely
A certified translation includes a signed statement from the translator or agency attesting that the translation is accurate and complete. It’s typically used for official documents like immigration applications, academic records, and legal paperwork.
A notarized translation involves the translator signing the certification in front of a notary public, who verifies the identity of the signer—not the content itself. This is often required for court documents or documents submitted abroad.
INTERPRETING SERVICES
You can call, email, or use the booking form on our website. We can usually confirm availability in 2 hours.
The more notice, the better.Usually appointments should be booked 48 hours ahead. We can often arrange urgent requests, including sameday appointments, depending on interpreter availability.
Both. We do provide in-person interpreters where possible, and remote interpretation across Canada.
There may be a cancellation fee depending on how much notice is given.
Yes. We regularly provide trained legal interpreters for court hearings, police interviews, legal consultations, and immigration proceedings.
Absolutely. All interpreters follow strict confidentiality rules and a professional code of ethics.
TRANSLATION SERVICES
You can email your document to us or upload it through the website. I’ll review it and send you a quote and turnaround time.
It depends on the language, document type, word count, and urgency. We provide clear quotes with no hidden fees after the document is sent to us.
Yes. We provide certified translations accepted by immigration offices, courts, schools, and other institutions.
Small documents (like birth certificates or letters) can be done within 1–2 business days. Larger or complex files take longer.
Yes, but quality affects the accuracy and time needed. Our team must review the file first and let you know what’s possible.
LANGUAGES AND SERVICES
We offer services in a wide variety of languages and dialects. Our network of qualified linguists ensures accurate and efficient language solutions for any request.
We serve clients in legal, medical, financial, business, marketing, and other industries. Our linguists are subject matter experts in their respective fields.
QUALITY AND CONFIDENTIALITY
We use secure file transfer methods and enforce strict confidentiality agreements. Your information is fully protected throughout the process.
We use a multi-step quality control process, including reviews by experienced linguists and the use of modern translation tools for consistency and accuracy.
BILLING AND PAYMENTS
We accept e-transfer, credit cards, PayPal, and direct deposit. Payment instructions are included with your invoice.
Yes, if authorized. Just let us know who to invoice and provide any required billing references or contact details.
For individual clients or new clients, prepayment may be required before service begins. Especially for translations or one-time appointments. For organizations or repeat clients, payment terms can be arranged.
Yes. You will receive an official invoice before payment and a receipt afterward. Let us know if you need it customized for your records or accounting system.
Yes! We offer bulk discounts and transparent pricing tailored to your project. Contact us for a custom quote based on your volume and scope.
We accept credit/debit cards, bank transfers, and online payments. Our invoicing process is simple and can be adjusted to your preferred method.